Refund policy
Returns and refunds
You have 30 days from the day your order is delivered to ask for a return.
WHAT WE CAN TAKE BACK
Items must be unworn, unwashed and in the condition they arrived in, with any
tags still attached. We can't accept an item that has been worn outside or
washed — for hygiene reasons, and because we can't offer it to anyone else.
HOW TO START A RETURN
Message us through our contact page with your order number and a photo of the
item. We'll reply with return instructions and the address to send it to.
Please don't send anything back before you hear from us. Parcels sent to an
address we didn't give you can't be traced or refunded.
WHO PAYS FOR RETURN SHIPPING
- If the item arrived damaged, faulty, or isn't what you ordered — we cover
return shipping, and you choose a replacement or a full refund.
- If you changed your mind or ordered the wrong size — you cover return
shipping.
REFUNDS
Once your return reaches us and we've checked it, we refund to your original
payment method within 10 business days. Your bank or card issuer may take a
few days more to show it.
Original shipping charges are refunded only when the item was faulty, damaged
or wrong.
EXCHANGES
The fastest way to swap a size or a colour is to return the item for a refund
and place a new order — that way you're not waiting for one parcel to travel
before the other starts.
DAMAGED OR WRONG ITEMS
Message us within 7 days of delivery with a photo of the item and the
packaging. If it can't be resold, we'll make it right without asking you to
ship it back.
CANCELLING AN ORDER
If your order hasn't shipped yet, message us and we'll cancel it and refund
you in full. Once it has shipped, it becomes a return.
BUNDLES
Bundle orders can be returned in full or in part. If a partial return drops
the order below the quantity that earned the bundle discount, the refund is
calculated at the regular single-item price.